Privacy & Cookie Policy

Contact details

The data controller in respect of this website is The Virtual Transcription Service Ltd.
Registered Company Number: 7262045.
Registered Address: 3a, The Wenta Business Centre, Colne Way, Watford, Hertfordshire WD24 7ND

This website is operated by Nina Robbins, The Five Star VA, a director of The Virtual Transcription Service Ltd.

tel 01727 238967 / 07747 002 567

Your Personal Data

I take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested from me. Your personal information will never be shared with third parties for marketing purposes and will not be used by me for marketing purposes without your explicit consent.

How Your Personal Data is Collected and Used

Mailchimp Mailing List Subscription
If you choose to subscribe to my mailing list, the data you enter during the sign-up process will be sent to Mailchimp (The Rocket Science Group, LLC), which I use to manage email marketing subscriber lists and send emails to my subscribers. You can withdraw your consent to receive marketing emails at any time using the “unsubscribe” or “manage my preferences” links in any emails you receive. You can read Mailchimp’s privacy policy here:

Uploading a file in the client area
If you upload an audio file in the client area of this website, you will be asked to provide your email address and the password that I have given to you. This service is provided by SendThisFile Incorporated, Wichita, USA. SendThisFile complies with the EU-US Privacy Shield Framework to guarantee that your personal data is handled in accordance with the General Data Protection Regulation. You can read their privacy policy here.


A cookie is a tiny data file that is used to store information. Most websites use cookies for a number of purposes, including providing essential functionality (e.g. a shopping cart), providing useful information about the way in which the website is being used (e.g. analytics), and many other functions such as enhanced security.

By continuing to use this website, you accept that we use the following cookies:


In order to display the tweets on the homepage of this website, Twitter set two cookies on the visitor’s device. These are used to register the user’s language settings and to track the user’s browsing behaviour.

Google Analytics

We use Google Analytics to provide us with information about how our website is used, such as what countries our visitors are browsing from, and what pages are the most popular. The data gathered is anonymous and can not be used to identify individual users.

Should you wish to find out more about these cookies, you can do so here:

Cookie Script

When you click “ok” on our cookie consent popup banner, a cookie called ‘cookiescriptaccept’ is set so that you will not be asked to reconfirm your acceptance for a period of time.

We do not use cookies to gather personal data such as names or email addresses.

How to control cookies

You can control and/or delete cookies as you wish – for details, here is some more information. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

  • Right to confirmation – you have the right to know if we hold personal data that concerns you
  • Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
  • Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
  • Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact me using the contact details below:

tel 01727 238967 / 07747 002 567

You can find out more about your rights under the GDPR here.

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